I think this is one of the most important graphs of the last few months, and perhaps years. For a long time, there was speculation about how AI would affect the labor market.

Clearly, it was only a matter of time before AI reached the white-collar sector, but empirical evidence was scarce, ultimately because, of course, one only really understands how the market situation develops in retrospect.

Now, as in this example, we see that AI is clearly and unequivocally entering certain professions and replacing people. Call center agents are the first to be replaced. And as more AI and agents enter the workforce, a similar process will spread to other areas of work. Frankly, I don't believe that AI will necessarily create new jobs, resulting in a net zero. I think more jobs will be replaced than created. This needs to be discussed.