An AI agent can sound convincing and still get the job wrong.

At Salesforce Dreamforce, Peter and I asked Mick Costigan, VP of Salesforce Futures, which parts of work agents can actually take on.

His framework starts with two questions: How much training data is available, and can you verify the result?

We discussed what that means for entry-level jobs, education, personal AI assistants and Slack as a place where humans and agents work together.

This was super cool to conduct! Have fun watching!