Parloa 正在构建一层治理规则，置于企业与所有接入的 AI 智能体之间，用于核验客户智能体的身份、可提出的请求范围、企业可同意的条件以及需要记录的内容。这类检查必须在软件层对每个请求实时执行，人工客服脚本无法胜任。背景推文指出，个人 AI 智能体将带来巨大客服请求量，AI 在客户体验中将成收入驱动力，智能体也将开始自我改进。
Customer service is being disrupted with AI everywhere.
People will soon use their own AI agents to contact companies for them, to change a booking, cancel a plan or ask for a refund.
Parloa is building a governance layer for this: a set of rules a company controls, sitting between the business and every AI agent that contacts it.
When a customer’s AI agent reaches out, the company has to check whose agent it is, what that agent is allowed to ask for, what the company can agree to, and what gets recorded.
A human support script can’t do that. These checks have to run in software, on every request.
Most companies are still missing out on what’s happening in customer experience right now. 1. Personal AI agents will drive huge new volumes 2. AI in customer experience will become a revenue driver 3. Agents will start improving themselves These shifts are already changing the industry. Companies need to get ready for them now.在 X 查看被引用的帖子
来源：Rohan Paul · x.com